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TOMO PET SPA STORE POLICY

About Deposit & Cancelation:

Non-refundable deposit required for all online bookings. Please let us know if you may have any other enquires. A late arrival fee of $20 will be incurred for arrivals later than 15 minutes. Reservations will be cancelled for arrivals later than 30 minutes.  (deposits will not be refunded)

 

 

​8个月以下的小狗/小猫需要打齐疫苗才能到店做洗护哦！！​

洗护服务预约需要支付$20的订金，否则预约失败哦。预约成功后会有自动的邮件提醒，包括了地址以及预约的详细情况。

 

按时到达的客人在当天付款的时候，订金会从洗护的总价里减出，不计在总金额内。如果预约当天迟到15分钟以上，订金会直接扣除；迟到30分钟以上预约会直接取消，订金也会扣除，不退不换。由于预约较多，如果上一个预约推迟，接下来的预约都会被往后延误，所以希望大家配合理解哦

 

若需要更改预约，距预约时间24小时以上的可直接点击确认邮件里的预约时间（会有蓝色的下划线提示），可以自动跳转到更改时间的界面，您可自行操作。订金会自动挪到下次，不会重复收钱。

若距离预约时间不满24小时，只能麻烦您重新进行预约，上次付的订金会直接扣除，不退不换。

 

预约陪同服务猫咪仅开放周三，狗狗仅开放周四，需要洗护陪同服务的客人可微信或电话联系我们进行咨询。

Store Policies: Store Policies

Tomo Pet Spa Refund Policy

 

1. General Policy Statement

 

At Tomo Pet Spa, customer satisfaction is our top priority. We understand that there may be times when you are not fully satisfied with a product or service. In such cases, we offer store credit in place of a direct refund. This credit can be used for future purchases or services at our store.

 

2. Returns and Store Credit for Products

 

Eligibility for Store Credit:

  1. Time Frame: Products must be returned within 14 days of purchase to be eligible for store credit.

  2. Condition of Items: Returned products must be unused, in their original packaging, and in the same condition as when they were purchased.

  3. Proof of Purchase: A valid receipt or proof of purchase is required to process returns and issue store credit.

 

Non-Returnable Items:

 

The following items are non-returnable:

  • Perishable goods (e.g., pet food, treats)

  • Personal care items for pets (e.g., brushes, shampoos)

  • Opened or used products

  • Items marked as "Final Sale" or "Non-Returnable"

 

3. Store Credit for Services

 

Service Satisfaction Guarantee:

 

If you are not satisfied with the grooming services provided, please notify us within 3 days. We will work with you to address your concerns and, if appropriate, issue store credit that can be applied to future services or products.

 

No Cash Refunds:

 

We do not offer cash refunds for services. Store credit will be the only form of compensation.

 

4. Process for Returns and Store Credit

 

To request a return or store credit, please follow these steps:

  1. Visit Our Store: Bring the product and the original receipt, or discuss your service concerns with us in person.

  2. Inspection: For product returns, our team will inspect the items to ensure they meet the eligibility criteria.

  3. Approval: Once approved, store credit will be issued, which can be used for future purchases or services.

 

5. How Store Credit Works

  • Usage: Store credit can be used for any product or service offered at Tomo Pet Spa

  • Expiration: Store credit does not expire and can be used at any time.

  • Non-Transferable: Store credit is non-transferable and cannot be exchanged for cash.

 

6. Damaged or Defective Products

 

If you receive a damaged or defective product, please contact us immediately. We will arrange for an exchange or issue store credit.

 

7. Contact Us

 

For any questions or concerns regarding our refund policy, please contact us at:

 

Email: info@tomopetspa.love

Address: Location where transaction was made

Phone：0434051796 (Coopers Plains) / 0466912983 (TOMO CAT) / 0401885816 (Southbank)

 

8. Changes to This Policy

 

We reserve the right to modify this refund policy at any time. Any changes will be posted in-store and/or on our website. Please review this policy periodically to stay informed about our return and refund practices.

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